
Service and Warranty
CaravanMoverShop specializes in caravan movers. We also provide maintenance and repairs, even if you didn’t buy the mover from us. Our mechanics are mobile and are able to provide help on location.
We carry out maintenance and service for all brands. We follow a standard protocol which helps us to find and solve a malfunction fast. When you visit us we first check whether the mover is fitted correctly and if the battery is working properly. Then we will fix the problem. By using this systematic approach we are able to find the underlying problem and solve it.
We attach great importance to a good warranty and look carefully at the warranty conditions when formulating our advice. The warranty conditions and the way in which they are handled may differ per brand and model.
The movers that we sell and install, such as Reich, Truma and AL-KO, generally come with a 5-year warranty. Apart from our guarantee, you can also claim the guarantee from the manufacturer and its European network service. With Reich you are entitled to a guarantee of 5 years, with AL-KO and Truma 2 years. If you decide to assemble the mover yourself, the warranty is 2 years, but under certain conditions this warranty can be extended to 5 years (only at CaravanMoverShop!). The warranty period on the Go2 mover is limited to 2 years and you are not entitled to use the Truma service network.
Maintenance
For proper operation of the mover it is necessary that it is well-maintained. You can do a part yourself. Clean your mover after each use and follow our advice on charging the battery. Don’t forget to get the batteries out of the remote control handset in winter. It is advisable to have the mover maintained every two years. We offer a check-up and maintenance service at a fixed price.
Warranty : When the mover is supplied and installed by us
If you have bought the mover from us and have it installed by us and there is a valid warranty claim, you will be assisted free of charge at our workshops. If desired, we can come to your home, but we can charge costs for this. User errors will be charged.