The basic station is the central unit of the mover. The cables must be secured properly. Most units are not protected against polarity reversal. There is difference in the various basic stations, the circuit protection is different per motor. Please only use model specific products.
Service and Warranty
CaravanMoverShop specializes in caravan movers. We also provide maintenance and repairs, even if you didn’t buy the mover from us. Our mechanics are mobile and are able to provide help on location.
We carry out maintenance and service for all brands. We follow a standard protocol which helps us to find and solve a malfunction fast. When you visit us we first check whether the mover is fitted correctly and if the battery is working properly. Then we will fix the problem. By using this systematic approach we are able to find the underlying problem and solve it.
We value a good guarantee and when formulating our advice we looked closely at the warranty conditions. The warranty conditions and way of handling them may differ per brand and model.
On the movers that we sell and install such as Reich, Truma, AL-KO and PowrMover there is generally a 5 year warranty period. Apart from our guarantee, you can also claim the guarantee from the manufacturer and its European network service. With Reich you are entitled to a guarantee of 5 years, with AL-KO and Truma 2 years. If you decide to fit the mover yourself the warranty is 2 years, but out of leniency we have chosen to extend this with another 3 years . On the Go2 Rh2 mover the warranty period is restricted to 2 years and you are not entitled to the use of the Truma service network.
For proper operation of the mover it is necessary that it is well-maintained. You can do a part yourself. Clean your mover after each use and follow our advice on charging the battery. Don’t forget to get the batteries out of the remote control handset in winter. It is advisable to have the mover maintained every two years. We offer a check-up and maintenance service at a fixed price.
When the mover is supplied and installed by us
If the mover has been bought and installed by us there are no costs in case of warranty for the service in our workplace. With a surcharge our service is possible at home. If the problem exists due to errors of use costs might be calculated.
Procedure if the mover was bought at us, but you have fitted the mover yourselves
If you have purchased the mover from us, but have mounted it yourself, we must first check whether the mover has been mounted correctly. Fitting errors are corrected and costs are charged for this. If it appears that the mounting error is the cause of the fault, we cannot logically submit a warranty claim. Experience shows that most warranty applications are due to a mounting error. You have significantly less chance of malfunctions if you have the mover assembled by us. Of course, if there is a warranty, the defect will be resolved under warranty. After the warranty period, there is a leniency period for most movers, this is communicated to the mover on the website at the time of purchase.
In the case you didn't buy the mover from us
If you have purchased the mover elsewhere, we must first check whether the mover is mounted correctly. Fitting errors are corrected and costs are charged for this. If it appears that the mounting error is the cause of the fault, we cannot logically submit a warranty claim. Experience shows that most warranty applications are due to a mounting error. You have significantly less chance of malfunctions if you have the mover assembled by us. Of course, if there is a warranty, the defect will be resolved under warranty. If possible we declare the labor costs at the manufacturer, this depends on the warranty conditions of your mover.
After the warranty periode
If your mover is no longer covered by the warranty, we can also solve your problem. We have almost all parts in stock and will repair the mover as quickly as possible. The costs of labor are 80 euros per hour and the costs of used parts will be charged. Because we have almost all parts in stock, we can often repair your caravan mover in short term.
Reich has a strict dealer network. We are a registered dealer of this brand. If you unexpectedly have a problem with the products purchased with us, the problem with the product will be resolved as soon as possible. We will ask you to send an email in which you describe the problem. You will then receive further questions, or a guarantee number and a step-by-step plan on how we can solve the problem.
Many faults on a product such as a mover can easily be rectified by telephone explanations from our technicians. A common problem is, how do I turn on the remote control ... and if that is successful, how do I automatically move the reels to the belt. It seems simple; but every product is protected against accidental use and after a year it is often unclear how it worked again.
You can also count on optimal support from the manufacturers and importers. Also during your vacation. We can send you a lost remote control anywhere in the European Union without too much expense. We also have our technicians in a large part of Europe who can help you. We assemble at home in France, Belgium, Germany, Switzerland, Austria and Spain. You can also contact all service points (dealers).
We recommend buying a mover with a 5-year warranty, no matter how good the mover is, it is in a rotten place, after all, where there is always moisture and dirt during driving. When we install the mover, you have up to 5 years warranty. If you assemble it yourself you have 2 years warranty and then up to 3 years of leniency. With each mover is described how long the warranty period is.
If you have damage, or if there are problems after the warranty period, the brands PowrMover, Reich, Truma, and AL-KO offer an almost complete range of spare parts. So, if you have a small problem after the warranty period, you don't have to buy a whole new mover. You can often solve the problem with a separately ordered spare part. The spare parts of most movers are guaranteed available for 10 years. In addition, we have the most extensive range spare parts used and new in stock.
Demonstration days CaravanMoverShop
Regulairy we have promotion days in our shops. You can show you the differences between the products of Reich, AL-KO, Truma and PowrMover. You can also see us at one of the exhibitions in Western Europe. Or please visit any of our Shops in NL-Groningen, NL-Lelystad, NL-Veenendaal, DE-Huefingen and ES-Málaga during our opening hours. The following promotiondays are on:
CaravanMoverShop at the exhibitions
You can find us at the following exhibitions:
2020 december DE-Stuttgart
, 11 january 2020 - 19 january 2020, CMT
2020 january NL-Leeuwarden
, 23 january 2020 - 28 january 2020, Caravana
Standnummer 3242 DE-Oldenburg
, 24 january 2020 - 26 january 2020, CFR, Caravan Freizeit und Reisen DE-Hannover
, 29 january 2020 - 02 february 2020, ABF
2020 february DE-Hamburg
, 05 february 2020 - 09 february 2020, Oohh Hamburg
Standnummer A4.111 DE-Essen
, 26 february 2020 - 01 march 2020, Reise und Camping
Advertisements from CaravanMoverShop
We are, as our name says, a caravan mover shop. Here at CaravanMoverShop we sell a select range of high quality caravan movers from respected manufacturers such as AL-KO, Reich, PowrWheel/PowrMover and Truma. We also offer a range of premium batteries and battery chargers for your mover.
Our expert knowledge means we are always able to recommend the perfect mover for you. Our product range is also available at all four or our branches so you are free to shop in store or online. We dispatch our orders daily (Monday-Friday) to reach you as quickly as possible. We provide comprehensive and up to date information about all of our products in here on our website.
If you require further information or have any questions, please send us an email. We can also be contacted by telephone (0031-857843666) every day. In the past we advertised in the following magazines Camping Cars and Caravaning, Reisemobil, Kampeer en Caravan Kampioen (KCK), ACSI Freelife Magazine und Campingvizier.
en Caravan Kampioen
Price and order
Our price: € 299.00
Reviews Reich 227-10288 Basic station (Used)
2010-03-10, written by Frits B.:
Gisteren de Truma Mover ontvangen, maar er ontbrak één doos,Waarschijnlijk blijven liggen bij TNT.
Na tel.contact met jou heb je geregeld, dat de TNT vandaag deze doos alsnog heeft bezorgd.
Nog bedankt voor de goede service en zeer snelle en correcte levering.
M.vr.gr. Frits B.
Price and order
Our price: € 299.00
Article number: 44143
EAN code: 4037911271508
Manufacturer's ID: 227-10288
Phone and email
Our customer service is on working days available until 17.00 on